Privacy & Cookie Policy

Radnor Park Ltd T/A Northstar Balustrades & Metalwork
Last updated: 08/12/25

Radnor Park Ltd T/A Northstar Balustrades & Metalwork Last updated: 08/12/25
Radnor Park Ltd T/A Northstar Balustrades & Metalwork (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our glass balustrade and metalwork supply and installation services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us
We collect personal information directly from you when you make an enquiry, request a quote, or engage our services, including:

• Full name

• Contact details (address, email, phone number)

• Property details for consultations, surveys, delivery, and installation

• Project specifications, drawings, and measurements

• Payment information (processed securely through approved third-party providers)

• Any information you provide voluntarily via forms, email, or phone

1.2 Information Collected Automatically
When you visit our website, we may collect:

• IP address

• Browser type and version

• Device type

• Pages viewed and interactions

• Cookies and tracking data (see Section 7)

1.3 Information from Third Parties
We may receive information from:

• Payment processors

• Lead-generation platforms

• Partner contractors (with your consent)

• Trade directories and advertising platforms

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2. How We Use Your Information
We use your information to:

• Provide quotes, advice, and consultations

• Supply, deliver, and install balustrades and metalwork

• Manage appointments, surveys, and onsite work

• Send invoices, receipts, and project updates

• Respond to enquiries and offer support

• Improve our website, products, and services

• Carry out safety, legal, and insurance obligations

• Send marketing communications where you have opted-in

• Provide targeted advertising/remarketing (see Section 7)

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3. Lawful Basis for Processing (UK GDPR)
We process personal data under the following lawful bases:

• Contract: To fulfil orders and supply/fit products and services

• Consent: For marketing communications and cookies

• Legitimate interests: To improve customer experience and ensure business operation

• Legal obligation: For tax, accounting, insurance, and regulatory compliance

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4. How We Share Your Information
We may share personal information with:

• Installation teams and subcontractors

• Material suppliers making direct deliveries

• Payment service providers

• IT, website, and hosting service providers

• Marketing and advertising platforms

• Professional advisers (legal, financial, accounting)

• Insurance companies and regulators (where legally required)

We never sell your personal information.
All third parties must process your data securely and lawfully.

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5. Data Security
We take appropriate technical and organisational steps to protect your data, including:

• Secure servers and encrypted connections

• Restricted internal access

• Staff training on data protection

• Regular security monitoring and updates

While we take reasonable precautions, no system is completely secure.

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6. Data Retention
We keep your personal information only as long as necessary to:

• Complete your project

• Provide support, warranties, or follow-up service

• Meet legal, tax, and insurance requirements

After this period, data is securely deleted or anonymised.

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7. Cookies, Tracking & Marketing
Our website uses cookies to:

• Enable essential site functionality

• Analyse site traffic and performance

• Improve user experience

• Support marketing and remarketing , including:

  • Google Ads

  • Meta (Facebook/Instagram) advertising

  • Other digital advertising platforms

We will ask for your consent where required.
You can disable cookies in your browser settings at any time.

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8. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your data (in certain circumstances)

• Withdraw consent (e.g., marketing)

• Object to processing

• Request data portability

• Restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

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9. Links to External Websites
Our website may include links to third-party websites.We are not responsible for their privacy policies or practices.

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10. Children’s Privacy
Our services are not aimed at children under 16, and we do not knowingly collect data from minors.

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11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices.The updated version will always be published on our website with a revised “Last updated” date.

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12. Contact Us
For any questions about this Privacy Policy or your data rights, please contact:
Radnor Park Ltd T/A Northstar Balustrades & Metalwork 31 Tennant Avenue East Kilbride Glasgow G74 5NA
Email: enquiries@northstarworks.co.uk Phone: 01355 458291

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2. COOKIE POLICY
Cookie Policy for Radnor Park Ltd T/A Northstar Balustrades & Metalwork Last updated: 08/12/25

1. What Are Cookies
Cookies are small files stored on your device to help websites function, improve usability, and deliver personalised content or advertising.

2. Types of Cookies We Use
Necessary Cookies
Required for core website functions such as navigation and form submission.
Analytics Cookies
Used to analyse website traffic and improve performance.Examples include:

• Google Analytics

• Server log tracking

Marketing & Remarketing Cookies (You selected YES)
Used to deliver relevant ads across platforms such as:

• Google Ads

• Facebook/Instagram Ads

• Other digital marketing services

These cookies track pages visited, interactions, and preferences to personalise ads.
Functionality Cookies
Used to remember preferences such as contact details or form inputs.

3. How to Control Cookies
You may:

• Adjust browser settings

• Block third-party cookies

• Clear existing cookies

• Decline non-essential cookies via cookie banners (if implemented)

Blocking some cookies may affect website functionality.

4. Third-Party Cookies
We may use cookies provided by:

• Google

• Meta

• Hosting providers

• Analytics and advertising partners

Each third party has its own privacy policy.

5. Updates
We may update this Cookie Policy to reflect changes in technology or regulations.

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